Effective Date: 17 July 2026
At Lasting Enhancements, we understand that plans can change. This policy has been designed to be fair to both our clients and our business while ensuring appointment availability is managed effectively.
1. Business Details
Business Name: Elle Beauty Ltd (Trading as Lasting Enhancements)
Company Number: 04672206
Address:
Metropolitan House
Longrigg
Swalwell
Newcastle Upon Tyne
United Kingdom
NE16 3AS
Email: lastingenhancements@yahoo.co.uk
Telephone: +44 7801 628223
2. Booking Deposits
To secure your appointment, we require:
A £50 deposit for treatments costing more than £50.
Full payment at the time of booking for treatments costing less than £50.
Your deposit will be deducted from the total cost of your treatment.
3. Cancellations
If you need to cancel your appointment, we kindly ask that you provide at least 24 hours’ notice.
Providing sufficient notice allows us to offer the appointment to another client.
Deposits are non-refundable, even where adequate notice is given.
4. Rescheduling
Appointments may be rescheduled without losing your deposit provided you give at least 24 hours’ notice before your appointment.
Your existing deposit will be transferred to your new appointment date.
Appointments rescheduled with less than 24 hours’ notice may result in the loss of the deposit.
5. Late Cancellations
Appointments cancelled with less than 24 hours’ notice will result in the loss of the booking deposit.
Where full payment has been taken for appointments costing less than £50, this payment may be retained.
6. Missed Appointments (No-Shows)
If you fail to attend your appointment without prior notice, this will be treated as a No-Show.
In these circumstances:
Your deposit will be forfeited.
Where full payment has been made for appointments under £50, the payment will not be refunded.
Future appointments may require payment in full at the time of booking.
7. Late Arrivals
We appreciate that delays can occasionally happen.
If you arrive late:
We will do our best to accommodate your appointment.
Treatment time may need to be reduced.
If there is insufficient time to safely complete the treatment, the appointment may need to be rescheduled.
This may be treated as a late cancellation where appropriate.
8. Treatment Refunds
Due to the personalised nature of aesthetic treatments, completed treatments are generally non-refundable.
Treatment outcomes vary from person to person and cannot be guaranteed.
If you have concerns following your treatment, please contact us as soon as possible so that we can assess your concerns.
Where appropriate, we may offer:
A review appointment
Additional advice
Corrective treatment where clinically appropriate
Another reasonable resolution at our discretion
Refunds for completed treatments will only be considered in exceptional circumstances and in accordance with your statutory consumer rights.
9. Unsuitable Treatments
We reserve the right to refuse or postpone treatment if:
A consultation identifies medical concerns.
It is not clinically appropriate to proceed.
Required medical information has not been provided.
We believe treatment would not be safe or in the client’s best interests.
Where treatment cannot proceed for reasons identified during consultation or due to undisclosed medical information, any refund or transfer of payment will be considered at our discretion.
10. Retail Products
Where retail products are sold, they may be eligible for a refund or replacement if:
The product is faulty.
The product arrives damaged.
Your rights under the Consumer Rights Act 2015 apply.
Products that have been opened or used may not be eligible for a refund unless they are faulty.
Nothing in this policy affects your statutory consumer rights.
11. Gift Vouchers
Where gift vouchers are offered:
They are non-refundable.
They cannot be exchanged for cash.
Expiry dates will apply where stated.
12. Exceptional Circumstances
We understand that unexpected situations can arise.
In exceptional circumstances, we may choose to waive or amend this policy at our sole discretion.
Any such decision will not create an obligation to do so in future cases.
13. Changes to This Policy
We reserve the right to update this Refund & Cancellation Policy at any time.
The latest version will always be available on our website.
14. Contact Us
If you have any questions regarding this policy, please contact:
Elle Beauty Ltd (Trading as Lasting Enhancements)
Metropolitan House
Longrigg
Swalwell
Newcastle Upon Tyne
United Kingdom
NE16 3AS
Email: lastingenhancements@yahoo.co.uk
Telephone: +44 7801 628223